A Learning Experience
While Dr. Spangler knew his equipment, technology and décor choices would contribute to his success, he also realized that his staff would make an enormous impact. Dr. Spangler looked for candidates with several years of dental experience, but ultimately, personality played a huge role in his staff selection process. “You can teach skills, but you can’t teach personality. I needed to find individuals who were able to communicate and were well-rounded, confident and self-motivated. Compatibility and self-motivation are important in building a team because that will translate to happy patients,” said Dr. Spangler.
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Open for nearly two years, South Pointe Dental has welcomed more than 1,000 patients. Positive referrals and direct mail campaigns have attracted hundreds of new patients. Dr. Spangler won’t deny that his new business venture has been a learning experience. “It hasn’t been easy, that’s for sure. Ups and downs, busy days and slow days – it’s all part of the process in building our dream,” he said. “I’m excited and optimistic about the future of dentistry and am looking forward to serving my patients for many years to come.”
As the economy continues to improve and development increases in the office park, Dr. Spangler is excited for the possibilities that lie ahead. “We feel confident that within the next two years we’ll see more buildings in this office park and that will only help us,” he said. “If we can give our patients an exceptional experience, not hurt them, treat them the way we would expect to be treated and communicate well, I’m positive they will become our loyal dental family we are expecting to create.”
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