Experience is Everything
The doctors’ experience in other practices with an array of products really came into play when it was time to select the technology and equipment for their office. Both doctors had worked with various chairs and delivery systems and both preferred A-dec for style and simplicity. “The chairs are compact and have a thin back, so you can get in close,” said Dr. Chan.
Dr. Chan had worked with EagleSoft in her previous office and enjoyed its ease-of-use, as well as the peace of mind that she could easily import the data from her previous practice into the new system. Dr. Cho had used a competitor’s software in the past, but was immediately impressed by EagleSoft. “It’s a power program,” he said. “I think there’s much more to it than the [competitor’s] software.” The doctors and their office manager enjoy EagleSoft’s eServices because they make mundane tasks easier. Currently, the practice is using eStatements, EagleSoft credit card processing and Real-Time Eligibility.
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CAESY Patient Education Systems, which Dr. Cho used in the past, also has simplified the doctors’ lives considerably. “The videos make the patients understand a lot better than any picture I could draw,” said Dr. Chan. Dr. Cho agrees: “I can’t tell you how many times I’ve played the periodontal video for patients.”
Acteon Sopro 617 intraoral cameras have become one of the doctors’ favorite tools. Each new patient gets an intraoral photo and a tour of their mouth on the flat panel monitors in each operatory. “Otherwise they really never get a close-up look in their mouths,” said Dr. Chan. “Plus, it’s great for case acceptance.”
The doctors also appreciate their PLANMECA ProMax digital panoramic X-ray system and Schick digital sensors for their instant images and reduced radiation. Dr. Cho says they may update their panoramic to a cone beam in the future. The doctors also made sure to dedicate space for a CEREC Acquisition Center (AC) powered by Bluecam and the MC XL milling unit, which they’d like to add in the future.
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