Home sweet home
Every aspect of Healthy Smiles' design and décor was designed to make patients feel like they're in a warm and welcoming home, rather than a clinic. The reception area resembles a living room rather than a waiting area, with a cozy overstuffed couch, a large table, brick fireplace and lots of personal touches like plants, vases and candles. Dr. Roberts took a recommendation from Scottsdale Center of Dentistry CEO Imtiaz Manji and created an entry/exit area at the business desk that allows the office staff to come around and personally greet patients. This personal interaction makes a patient's experience even more comfortable.
In the operatories, large windows allow patients to take in the view of the garden outside. Though the hallway is long, the curved layout creates a warm, homey feel. "Even though it's a 10-operatory clinic, which can look very bland and clinical, the curve gives you a more personal feeling," said Robinson.
Dr. Roberts' patients are appreciative of the comfortable atmosphere she has created for them at Healthy Smiles. "They love it," she said. "They say, 'I feel like I'm at home,' and they just want to stay for a while and take a nap in our chairs." They're also impressed with how modern the practice is, comparing Healthy Smiles to the state-of-the-art practices they've visited in the nearest metropolitan area, Oklahoma City, an hour and a half away.
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She also believes that patients can see the difference in her and her staff here in the new, spacious and fully equipped practice. "Our attitude is different. We're not on top of each other, standing over each other or trying to squeeze through the hallway anymore," said Dr. Roberts.
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