The Development team at the PTC is constantly looking to the future to anticipate the needs of our customers, and then develop software or services to meet those needs. Many of Patterson's new features, products and services come from customer feedback and requests.

"Every other year, we survey our Eaglesoft practice management software users to learn about the software's strengths and opportunities for improvement," said Vice President, Application Development Craig Kabbes. "That survey averages a 40 percent response rate, which is astonishing. Without question, it's because our customers know from experience that we listen and respond to their feedback."

Based on that feedback, many customers are invited to test beta versions of new products. In addition to developing new and updated content and services, the PTC added a software usability lab and an enhanced quality assurance lab to create a truly state-of-the-art facility.

The highly advanced team at the PTC gives customers the guidance required to get up to speed in a hurry. Team members swiftly assist customers through data conversions, enabling customers to transfer as much information from legacy software as possible and making their transition as smooth as possible.

"Data conversion is probably the single most daunting task for practices considering switching software," Hemmen said. "The PTC is staffed by experts who help take the intimidation out of conversions and allow dental practice staff to be excited about their new, higher-functioning software."