Miles of SmilesMiles of SmilesMiles of Smiles
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Teamwork
Many doctors who build their own practices have tips for other doctors building practices of their own and Barron is no different. Her advice? Don’t wait. “I wish I would have started sooner, because I learned it’s not something you’re doing alone. I had a whole team of people to help build this practice and it’s a great opportunity. Dentistry is always going to be needed and there’s a place for everyone.”
Barron notes that even during construction, if there were bumps in the road, she was not alone. “It wasn’t put on my shoulders. I wasn’t bearing the brunt of it alone,” she says. “Patterson worked with the contractor and took care of problems when they came up. It’s a team approach, designed to help you be successful.”
Her team included Territory Sales Representative Kelly Davis, who says, “Dr. Jessica has been an absolute joy to work with. The office is warm and inviting from the staff to the décor. The office is always full of laughter and has a fun and laid-back vibe.” Davis says that the several meetings with Barron about equipment, technology and supplies were some of the best meetings she ever had with a client.
“Dr. Jessica’s Pelton & Crane equipment is amazing. The color choices make everything pop and the office is gorgeous! She has a modern yet warm feel to the practice,” said Davis. And Barron says about Davis, “Patterson made it easy because I had one point of contact with Kelly. I love working with Kelly and Patterson in general. Kelly set up all appointments, got right back to me, kept me within my budget; I wasn’t doing this by myself. I had a lot of people to lean on.”

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Favorite parts of the process
It would seem Barron would point to the front and center Pelton & Crane dental chairs as her favorite thing. Or the modern comfort imbued in the barn doors. But when asked about the best part of her new practice, Barron doesn’t hesitate: Eaglesoft. Seldom noticed from a patient point of view, the software follows the patient all the way through their dental experience, from charting to treatment and from billing to payment. Getting to experience Eaglesoft first from an associate side and now from the owner side means Barron appreciates all that it has to offer.
“Eaglesoft really makes my day so much easier. They’ve thought of everything it seems,” she says. “It really streamlines how we do dental care – from big things like installation and set-up to the little things about Eaglesoft like keeping families together.”
Five-star service
Barron cites uniform consistency in customer service across all areas of Patterson and throughout the build and installation process. She likens it to the type of store in which, when you ask for an item, instead of saying, “That’s in Aisle 12,” the customer service person drops everything and takes you to Aisle 12.
“I talk to these people and they are so kind. I had a service rep in to install Eaglesoft and asked him if he knew anything about plaster traps. He spent an extra hour helping me with the plaster traps and for him, it was no big deal.” She adds, “You never know what you’re going to get when it comes to customer service. But every one of my reps is so fun!”
Today, Barron hears a lot of “Wow! This is the best experience I’ve had at the dentist!” And it all ties back to her end goal: to make people proud to call her office their office; to make them healthier and happier when they walk in the door. Oh, and to have a little fun, too.
Miles of Smiles

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