Serenity in the City
In the hustle and bustle of New York City, it’s hard to find a place to relax and unwind. So, when Amanda Chan, DDS and Raymond Cho, DDS, decided to open their practice, Meridian Dental Group, in Midtown Manhattan, they set out to make it a quiet oasis for their patients and their staff.
Through smart use of space, a light and airy color palette and modern design, Drs. Chan and Cho converted the basic 1,149-square-foot office space into a spa-like retreat. They’ve also carefully selected their staff members to create a warm and welcoming experience for patients. “We want the patients to know that we are happy to see them,” said Dr. Chan. “Our patients always say we make going to the dentist a better experience.”
Selecting the Right Space
Dr. Chan and Dr. Cho met and began dating in 2001 at New York University College of Dentistry, where they were both studying. Dr. Cho graduated in 2002 and completed his Dental General Practice Residency (GPR) at Long Island College Hospital, while Dr. Chan finished her final year of dental school. When she graduated, the couple decided to move to Los Angeles, Calif., where Dr. Chan grew up. They married in 2005 and practiced in California as associates for about two and a half years.
They both missed big city life and decided to move back to New York in 2006. Dr. Chan was an associate for a few months; she then rented a dental chair in a practice for two days a week, slowly building up her clientele. At the same time, Dr. Cho worked with various practices throughout the city as an associate. In the spring of 2008, the couple decided it was time to open their own practice: Dr. Chan had outgrown her two-day schedule and Dr. Cho wanted to build a practice of his own.
The first – and most challenging – step to starting their practice was finding a space in Manhattan. A top priority for both doctors was an office with abundant windows, preferably that faced the street and not another building. With the help of a broker, they began viewing office space and found the perfect location in a multi-level building on 46th street in Midtown Manhattan, located near Grand Central Station and Rockefeller Plaza. Unfortunately, another company swooped in and outbid the doctors on the space.
Disappointed, but not discouraged, Drs. Chan and Cho continued their search. They discovered that a space was available in the same building a few floors up. Though the space wasn’t quite what they’d hoped for, not wanting to hold up the process any longer, they decided to make an offer. Luckily, before they put in the bid, the offer on the first space fell through and they signed a lease on it for their new practice. “We fought hard for this space and we’re lucky we found it,” said Dr. Cho.
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After they secured their dream space, Dr. Chan contacted Patterson. Though the doctors had both worked with other suppliers in their previous practices, Patterson had given them the best impression overall. Plus, Dr. Chan had used EagleSoft software in her previous office and wanted to bring the same simplicity into the new practice.
Dr. Chan spoke with Patterson Dental Equipment Specialist Dean Merolle, who encouraged her to attend the branch’s Build the Office of Your Dreams seminar. “Once I went to the meeting, I realized that Patterson had everything to help us set up the practice,” said Dr. Chan.
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