Updated technology helps doctors and staff work more efficiently and stay organized. The doctors converted to Eaglesoft practice management software, which works fluidly with their Schick cameras.“It’s nice to have everything integrated into the same practice management software instead of having to bridge various packages,” said John Sr.“It provides a seamless experience for staff members.”

The doctors and staff adjusted to the new technology quickly. They said that Gayle Howarth, their Patterson technology advisor, made the transition easy. She provided a pre–patient demo and explanation. Knowing that it would be more stressful working with the new technology with patients in the office, she returned for a second time while patients were in the office to provide support and ensure that the transition went smoothly.

“We almost take it for granted at this point,” said John Jr. of the new technology and equipment.“Every room in the new office is fully functional, consistent and everything works exactly as it should.”

When asked how the remodel has changed the practice John Sr. laughed and said,“We can pass each other in the hallway without having to turn.” More seriously he added,“After 31 years in this industry, I suddenly have a new lease. I’m more excited about dentistry now than ever.”

The doctors say that the whole staff is excited and reinvigorated. They work more efficiently, are better able to manage patient flow and can provide a more comfortable experience for everyone. Plus, having happier patients makes happier staff members.

As for working together, the father/son team says they have a dynamic working relationship and that they bring out the best in each other. John Jr. can seek out his father’s guidance and clinical advice and John Sr. can go to his son for help with the new technology when he needs it.

When asked about plans for the future the doctors laugh. It’s crazy to think that any changes need to happen.“We are happy with the staff, the facility and the area where we’re located,” said John Jr.“We have this beautiful new space with room to grow. It’s the dream practice we’ve always wanted. We’ve set sail and now we can let the ship go where we’ve headed it and enjoy the ride.”