Comfort was key when creating her new space, and a Midmark Versailles Experience Trip to the Midmark facility in Ohio made it possible for Fischer to share this office makeover experience with her team. They were able to see firsthand the quality of construction, evaluate each clinical layout to determine which option suited the doctor and staff clinically and ergonomically, and work with the custom design team to design cabinets and workflow in 3D. The entire office renovation was finalized on the trip and was presented in 3D with chairs, cabinetry, lights, colors and materials. Flinchum accompanied Fischer and her team on the trip and said that it was important because “The trip and project allowed us to demonstrate our core focus on improving the practice lifestyle and patient experience, as the entire staff is happier and more comfortable, the practice is more productive, and patients love visiting the new office.”

The trip to Midmark resulted in Elevance heated massage chairs that make a visit to Smiles by Design feel more like a trip to the spa. “We can turn on the massage setting and patients are so comfortable that they don’t want to leave,” said Fischer, laughing. “Our goal is to provide comfortable, quality dental care in a family-friendly environment, and I think we’ve really achieved that,” she added. Large windows in the operatories overlooking a spacious backyard with gardens and fountains add to the comfortable environment. If that’s not enough, each operatory is equipped with a television monitor with cable access. Patients love that they can watch television and Fischer can show intraoral photos and X-rays on the screen for educational purposes.