A Journey from Good to GreatA Journey from Good to GreatA Journey from Good to Great
Spring 2009 IssueFall 2009Winter 2010 Issue
Return to Fall2009
Change is good

With all of the change that came as a result of the new practice, Dr. Robinson tried hard to maintain consistency with what was working well in the previous office. For instance, for the past six years, he and his staff have used EagleSoft as their practice management software, which “does about anything you want it to,” he said. Brought to the new practice, it’s been integrated into the operatories as well as with the front office management.

And though there has been a lot of change associated with the new practice, Dr. Robinson said, “It’s been positive,” especially considering the patient response. “Patients are excited with the new technology and equipment, the office parking is more accessible and we have not raised our service fees,” he said.

ARTICLE TOOLS

PrintPRINT

Email this storySHARE

For Dr. Naki, the decision to join with his father-in-law was a no-brainer. A new practice in which to launch your career gives you a powerful edge-up, he said. “There’s a lot a new office can do to build your practice. A new facility is a great way to acquire new patients. I’ve had a once-in-a-lifetime opportunity.”

Motivated both personally and professionally, Dr. Robinson dreamt big and set his sights high regarding his new practice. And with encouragement from his Patterson representative, Brannon, and advice gained at the seminars he attended, Dr. Robinson was able to bring his dream to life. “It seemed impossible to do what I’ve done, but it’s working out. I have a great facility to come to every day. It’s such a change from what I had before.”
View from the Top

1 of 43 images
From left to right: Joe McDonald, Service Technician; James Bradley, Service Technician; Will Peterson, Service Technician; Jim Martin, Branch Manager; Dr. Naki, Dr. Robinson, Russ Brannon, Equipment Specialist; and Richard Mawby, Sales Representative. Not pictured: Charles Stelzer, Service Technician.