   
Though his new office wasn’t scheduled to open for another six weeks, Dr. Jeff called the doctors that evening to offer them his space. When they accepted, the Patterson team sprung into action. Halabi took stock of the doctors’ equipment and arranged to loan them a portable X-ray machine and Patterson laptops with Schick digital imaging. Patterson trainers were called in to provide instruction to Drs. Gregg and Bette, who were new to the digital X-ray technology.
One week later, the doctors were up-and-running from Gust Orthodontics. With minor modifications to the equipment by Halabi and his team, Drs. Gregg and Bette quickly adapted to the orthodontic treatment area, which features five chairs in open bays separated by cabinets. “I think it took the doctors a bit to get accustomed to the open setup. Our equipment is a little different, but they were still able to perform procedures with a little adjustment,” Dr. Jeff said. In addition to outfitting the temporary practice, the doctors also needed to replace chairs damaged by smoke from the fire. The doctors had always been loyal fans of the A-dec brand, which they had used for their entire career, including dental school. However, their existing supplier had offered them alternatives. Halabi invited them to test out various models in the Wichita Branch showroom. After examining several different manufacturers, the doctors reaffirmed that they preferred the A-dec brand. Halabi contacted his A-dec Territory Manager Dan Pulliam and asked for help rushing the doctors’ order. When he placed their order for A-dec 511 and 300 series chairs, Halabi was able to expedite it through A-dec’s “Doctor Down” program. By the second full week in January, Drs. Gregg and Bette were back in their own location with their new chairs and ready to practice. While he and his partner are enjoying their new equipment, Dr. Gregg joked that having a fire isn’t the best way to get a new practice. Thankfully, he said, with outreach from the community they were able to get back on their feet after only seven weeks. “We’ve had so much help from everyone here in town. Other dentists helped cover for us when we were down, people helped us move and helped us clean,” Dr. Gregg said. “And we’re so thankful to Patterson for all that they did for us.” Less than one week after Drs. Gregg and Bette moved out, Dr. Jeff moved in. He held a ribbon-cutting and open house, and welcomed patients into the new office on January 14. Halabi is in awe of the generosity exhibited by the Gusts. “How many people would say, ‘Here’s our brand-new stuff, you can use it before we do’? Dr. Jeff and Dr. Nicole are two of the nicest people in the world,” he said. For Dr. Jeff, the experience deepened his working relationship with Drs. Gregg and Bette. “It was a good experience and I’m glad I was able to help them out in their time of need,” he said. Angie Holladay seconds that attitude. “Our great service is what Patterson Dental is known for.” PT For more information on Gust Orthodontics, visit www.gustortho.com. 
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