Behind the Scenes
Much of the success of the new office, which opened in 2007, comes from the work of the staff, the Patterson team and the equipment and technology. Dr. Williams' new office manager, Jodie, knows technology and relies on EagleSoft to run the office. “We're using more aspects of EagleSoft now than we ever used to," Dr. Williams said. “It probably is the single best change I've made."
Dr. Williams' assistant Christina is responsible for ordering office supplies and uses eMagine for about 85 percent of orders; the rest are ordered through Solimeo. “[The program] works very nicely and allows Jim to spend more time with me discussing new products or business," Dr. Williams said.
With Solimeo's guidance over the years, Dr. Williams was already well-established in the realm of technology, with CEREC and computers in operatories, for instance. He made a bigger commitment to technology in the new office, however, with CAESY Patient Education Systems that plays for patients on a separate monitor in the operatories, digital X-ray and a digital panoramic system. “Patients are thoroughly amazed and
impressed, especially with digital radiography, that we can take an X-ray and see the image within seconds," Dr. Williams said.
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Above and Beyond
Patients are having a positive experience at Dr. Williams' practice and they are offering compliments. "I think without fail the patients think [the new practice] is great," he said. "I think they're also impressed not just with the décor but obviously they're
impressed by the way they're treated by the staff."
Many people who are part of Dr. Williams' team have been with him since he launched his practice, and he acknowledges that he wouldn't be where he is today without them: Solimeo; Mary Anne Mangigan, his friend from college and hygienist with Main Line since the beginning; and his loyal patients who continue to refer family, friends and colleagues.
New relationships also have bolstered his practice, from The Scottsdale Center for Dentistry representatives to a new associate, Dr. Amy Perillo Shoumer, who joined Main Line Dental Group two-and-a-half years ago and has what Dr. Williams calls
"a gift for general dentistry with children." He said, "She's been a terrific asset – a great addition to the practice."
Dr. Williams says that they've more than doubled new patient flow from the previous office. And to any doctor looking to build a new practice, he offers some sound advice. "Rely on experts who know how to do it and … get those people onboard as
soon as possible, because I think with the right pre-planning the project runs as smoothly as it can run and it turns out the way you want it."
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