Canino introduced Dr. Gilbert to Patterson Equipment Specialist Dave Caple, who had the expertise to help the doctor select equipment, design the floorplan and coordinate installation.
Selecting the Equipment
A trip to the A-dec showroom in Newberg, Ore., gave Dr. Gilbert a chance to speak directly with the manufacturer, explore the equipment in a variety of settings and see how A-dec could custom design cabinetry that matched his design aesthetic. "We looked at the way I work and studied how to design an environment that was just for me."
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"I wanted everything top of the line," he says. "I figured if I was going to be spending money on new equipment, I was going to want the best of everything. My philosophy was to [select the equipment] once and then retire with my facility the way it is. A-dec equipment beautifully integrates into that mindset."
Caple and Canino recommended A-dec cabinets and side delivery systems, comfortable ergonomic equipment that helps to relieve stress on the body. The cabinetry completely integrates the operatory technologies, including plumbing, electrical and lighting, which are pre-installed at A-dec. The beautiful equipment is functional and presents an uncluttered look, says Dr. Gilbert. In addition, Dr. Gilbert ordered A-dec's overhead swing arm and monitor mounts to hold computer monitors for the patients. Whether they are sitting up or reclining, they can view what the doctor is showing them (or simply enjoy television).
Turning Up the Technology
Dr. Gilbert was excited to transition from traditional to digital imaging products. Caple recommended the compact PLANMECA ProOne digital pan, Intra intraoral X-ray machine and accompanying digital sensors, which immediately provide Dr. Gilbert's patients with a complete picture of what's going on in their mouths.
"I think we work more efficiently because we have digital X-rays," Dr. Gilbert says. "We're able to do endo much faster and find pathology much easier through the pan.…Patients know they're getting less radiation and less recall. That increases productivity and at the same time patient care. It's a win-win situation."
With all of the new equipment the doctor was bringing on board, Canino re-introduced Dr. Gilbert to Eaglesoft practice management software and set up review, training and conversion processes. Fully supported by Patterson, from data conversions and installation to live help and ongoing education, Eaglesoft seamlessly integrates all technologies into one patient record. Patient care is streamlined and, for the front office, billing, patient reminders and more are managed electronically.
"To integrate this level of technology and move the practice forward, we needed a more comprehensive management software. And Eaglesoft has been nothing but incredible," Dr. Gilbert says. "The front office team loves it for patient benefits. Without Eaglesoft, I don't think we could do what we do."
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