The new technology also is contributing to the upturn in productivity. The lab and sterilization center are out in the open so patients know everything is clean and sterile, Jennifer said. The digital pan and other operatory technologies have boosted her practice from small-town to big-time. About the intraoral camera, she said, “It’s one thing just to talk to patients about something, but it’s another to actually show them. They’ve responded very well to that.” Bob Donoian, the Glass’ Patterson sales representative, agrees that they’ve elevated their practice. “They’ve brought state-of-the-art dentistry to rural Alabama,” he said.
For equipment specialist Wight, the most exciting result of the remodel is the increased productivity for Jennifer and Glenn, who finally have the room to service existing patients as well as grow into their space. “Production is up. And Glenn’s happier in his space, too,” he said.
To truly judge the success of the remodel, Jennifer is looking at her patients’ reactions. “If the patients aren’t happy, they’re not coming back,” she said. But there seems to be only positive feedback about the new practice. “I had a patient who said to me that she didn’t ever need to leave here because we have everything. She thinks the new office is just great,” Jennifer said. “That’s one of the things I really wanted, and Patterson was able to make it happen.”
Jennifer and Glenn just celebrated their first anniversary in the new practice. With DentalEZ equipment made by the hometown employer, a warm and welcoming ambience, and a custom-designed floor plan that houses all of their needs and more, they finally have a practice they’ll be celebrating for many years to come.
