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3. Call on your dental distributor
A good dental representative is an often-overlooked resource. I made the decision to partner AADOM with Patterson Dental because they were actively looking for ways to support and educate dental office managers. Today, Patterson has become one of the office manager’s greatest advocates.

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Patterson Dental has also become a leading resource within dentistry, offering a full line of HR products to help keep you and your practice in compliance; an absolute must for any good office manager.
4. Use the web, but use it right!
Before you begin using social media to promote your practice, ask yourself the following questions developed by Rita Zamora, an authority in social media marketing for dental professionals (dentalrelationshipmarketing.com):
  • Who will manage your social marketing for you? Will you have a team member handle it or will you seek outside assistance?
  • What will you post on your Facebook page? What type of content will you be posting on a daily, weekly, monthly and/or occasional basis?
  • How often will you post? Will your team post on your behalf, “when they have time,” or will you schedule specific days to handle this new task?
  • How will you promote your Facebook page and engage patients? What strategies will you use to motivate patients to join your Facebook community?
  • Why are you doing this? Joining Facebook just because everyone else is doing it, is not necessarily the best idea. A major reason for being on Facebook should be to build a thriving community and to grow relationships. This will allow you to attract new patients and retain existing ones.
My advice to stay current and sane, is to gather frequently with your peers, either virtually or at in-person networking events. Learn from one another and remember that you are not alone. Ask your Patterson representative about membership in AADOM and begin the sharing!
Heather Colicchio is the founder and president of the American Association of Dental Office Managers (AADOM). Heather has brought her background in business management and her unique skills in professional networking to help drive the success of AADOM, the largest professional organization of dental office managers in the country. She is also the Chief Editor of The Observer, the official news magazine for dental office managers, and serves as executive director for the annual AADOM conference.
Heather Colicchio