
To help ensure a smooth transition to digital technology once construction ramped up, Patterson set up a mock operatory in vacant building space within the office park, complete with chairs, cabinetry, digital computer systems and flat-screen televisions for staff training. The model also provided builders with valuable insight into the dental-related needs of the project. "This group activity and training, along with ongoing education, helped our staff buy into the technology to get us where we are today," Dr. Collins said.
"I am a people person. With Patterson, I have the people content and framework that enable me to be creative, from my Equipment Specialist Jim Plescia and Patterson Representative Michael Gaurke to Lead Service Technician Kenny Werderits, who has been installing my equipment for 20 years." Technical Service Technicians Doug Filomena and John Saltijeral were also an integral part of technology installations.
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Starting out on the right foot
Every true Midwesterner knows the importance of a proper introduction. As a result, the foot of each operatory chair extends toward the entryway. "My goal is to walk into the operatory facing the patient to shake their hand," Dr. Collins said. Other "must-haves"
included larger-than-average operatories (at least 12-feet long) and rear delivery systems, allowing enough room to walk around the chair.
The spaciousness also allows for luxuries like a masseuse room and complimentary patient appointments before or after treatment, private offices for associates and a staff lounge area that also serves as a community room.
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